/* FerizZ Canlı Destek: temel tasarım sistemi. Sınıf ön eki: fz-  Jeton ön eki: --fz- */

:root {
  /* Altın: marka rengi. Sarıya kaçmasın diye doygunluk düşük, ton sıcak (kehribara yakın). Dolgu 500, metin/ikon 700. */
  --fz-altin-50: #fbf6e8;
  --fz-altin-100: #f5e8c3;
  --fz-altin-200: #edd595;
  --fz-altin-400: #ddb650;
  --fz-altin-500: #cfa13a;
  --fz-altin-600: #b2831f;
  --fz-altin-700: #8a6314;
  --fz-altin-900: #3f2d08;

  /* Yardımcı renk: koyu ormansı yeşil. Altının karşıtı; ray ve ikincil vurgu için. Durum yeşilinden (bende) daha koyu ve soğuk. */
  --fz-orman-50: #eef4f1;
  --fz-orman-100: #d9e7e0;
  --fz-orman-300: #7fa797;
  --fz-orman-500: #2f6b58;
  --fz-orman-600: #235646;
  --fz-orman-700: #1b4538;
  --fz-orman-800: #143529;
  --fz-orman-900: #0e2a22;

  /* Sıcak nötrler: hafif bal-gri. Saf gri yüzeyler ucuz durur; burada hepsinin altında hafif sarı-kahve var. */
  --fz-zemin: #f4f2ec;
  --fz-yuzey: #ffffff;
  --fz-yuzey-2: #faf9f5;
  --fz-yuzey-3: #f1efe8;
  --fz-cizgi: #e7e3d8;
  --fz-cizgi-guclu: #d3cebf;
  --fz-yazi: #211e17;
  --fz-yazi-2: #5a5547;
  --fz-yazi-3: #766f5e;
  --fz-yazi-ters: #ffffff;

  /* Anlamsal vurgu: dolgu / yazı / zemin / dolgu üstü yazı */
  --fz-vurgu: var(--fz-altin-500);
  --fz-vurgu-hover: var(--fz-altin-400);
  --fz-vurgu-yazi: var(--fz-altin-700);
  --fz-vurgu-zemin: var(--fz-altin-50);
  --fz-vurgu-zemin-2: var(--fz-altin-100);
  --fz-vurgu-ustu: var(--fz-altin-900);
  --fz-yardimci: var(--fz-orman-600);
  --fz-yardimci-hover: var(--fz-orman-500);
  --fz-yardimci-zemin: var(--fz-orman-50);
  --fz-odak: var(--fz-altin-600);

  /* Sohbet durumları: kullanıcı kararı. bekliyor=kırmızı, asistanda=mavi, bende=yeşil. Ekipte nötr sıcak gri (sakin, dikkat çekmez). */
  --fz-bekliyor: #c8372d;
  --fz-bekliyor-zemin: #fce9e6;
  --fz-bekliyor-yazi: #a42a21;
  --fz-bende: #2a8a56;
  --fz-bende-zemin: #e3f3ea;
  --fz-bende-yazi: #1c6a40;
  --fz-asistanda: #2c66c2;
  --fz-asistanda-zemin: #e5edfb;
  --fz-asistanda-yazi: #214f9a;
  --fz-ekipte: #7c6f57;
  --fz-ekipte-zemin: #efebe0;
  --fz-ekipte-yazi: #5b503c;

  /* Temsilci çevrimiçi durumu */
  --fz-cevrimici: #2a8a56;
  --fz-mesgul: #d9962b;
  --fz-cevrimdisi: #9a9585;

  /* Kanal renkleri: WhatsApp yeşili sönük tutuldu ki durum yeşiliyle yarışmasın; site kanalı = marka altını */
  --fz-kanal-wa: #1f9d55;
  --fz-kanal-ig: #c2307a;
  --fz-kanal-site: #9a6f14;

  /* Geri bildirim renkleri */
  --fz-basari: #2a8a56;
  --fz-uyari: #b97a0a;
  --fz-uyari-zemin: #fff1d1;
  --fz-hata: #c8372d;
  --fz-hata-zemin: #fce9e6;
  --fz-bilgi: #2c66c2;

  /* Mesaj balonları. Özel not = sarı not kâğıdı; müşteriye gitmediği ilk bakışta anlaşılsın. */
  --fz-balon-musteri: #ffffff;
  --fz-balon-musteri-cizgi: #e7e3d8;
  --fz-balon-temsilci: #dcebe3;
  --fz-balon-asistan: #e4ecf9;
  --fz-not-zemin: #fff3c4;
  --fz-not-cizgi: #ebd27a;
  --fz-not-yazi: #5a4710;

  /* Ray */
  --fz-ray-zemin: var(--fz-orman-900);
  --fz-ray-yazi: #a9c0b6;
  --fz-ray-yazi-aktif: #ffffff;
  --fz-ray-hover: rgba(255, 255, 255, 0.07);
  --fz-ray-aktif: rgba(255, 255, 255, 0.12);
  --fz-ray-ikon-aktif: var(--fz-altin-400);

  --fz-toast-zemin: #2a2519;
  --fz-toast-yazi: #f6f2e6;
  --fz-toast-eylem: var(--fz-altin-400);
  --fz-ortu: rgba(33, 28, 14, 0.46);

  /* Gölge: üç kademe, hepsi sıcak kahve gölgesi (saf siyah değil) */
  --fz-golge-1: 0 1px 2px rgba(60, 48, 20, 0.07), 0 0 0 1px rgba(60, 48, 20, 0.02);
  --fz-golge-2: 0 4px 14px rgba(60, 48, 20, 0.1), 0 1px 3px rgba(60, 48, 20, 0.06);
  --fz-golge-3: 0 18px 44px rgba(40, 30, 10, 0.2), 0 3px 8px rgba(40, 30, 10, 0.08);

  /* Radius: bilinçli çeşitlilik. Girdi/düğme sm, kart md, modal/balon lg, çip/avatar tam */
  --fz-r-xs: 4px;
  --fz-r-sm: 8px;
  --fz-r-md: 12px;
  --fz-r-lg: 16px;
  --fz-r-xl: 24px;
  --fz-r-tam: 999px;

  /* Aralık: 4px tabanlı */
  --fz-b-1: 4px;
  --fz-b-2: 8px;
  --fz-b-3: 12px;
  --fz-b-4: 16px;
  --fz-b-5: 20px;
  --fz-b-6: 24px;
  --fz-b-8: 32px;
  --fz-b-10: 40px;

  /* Yazı: Figtree, okunaklı ve yuvarlak hatlı; Türkçe karakterleri tam. Temel 14px. */
  --fz-yazi-ailesi: "Figtree", "Segoe UI", system-ui, -apple-system, Roboto, Arial, sans-serif;
  --fz-y-xs: 11.5px;
  --fz-y-sm: 12.5px;
  --fz-y-md: 14px;
  --fz-y-lg: 16px;
  --fz-y-xl: 20px;
  --fz-y-2xl: 26px;
  --fz-a-normal: 1.45;
  --fz-a-siki: 1.25;

  --fz-z-icerik: 1;
  --fz-z-sabit: 10;
  --fz-z-panel: 30;
  --fz-z-menu: 60;
  --fz-z-modal: 80;
  --fz-z-toast: 100;
  --fz-z-ipucu: 120;

  --fz-sure-hizli: 120ms;
  --fz-sure: 200ms;
  --fz-egri: cubic-bezier(0.2, 0.7, 0.2, 1);

  --fz-serit-y: 52px;
  --fz-ray-g: 76px;
  --fz-liste-g: 348px;
  --fz-panel-g: 372px;
  --fz-dokunma: 36px;

  color-scheme: light;
}

:root[data-theme="dark"] {
  --fz-zemin: #12100c;
  --fz-yuzey: #1b1813;
  --fz-yuzey-2: #211e18;
  --fz-yuzey-3: #2a261f;
  --fz-cizgi: #34302a;
  --fz-cizgi-guclu: #483f34;
  --fz-yazi: #f0ece2;
  --fz-yazi-2: #bdb6a5;
  --fz-yazi-3: #968e7e;
  --fz-yazi-ters: #1b1813;
  --fz-vurgu: var(--fz-altin-400);
  --fz-vurgu-hover: #e6c566;
  --fz-vurgu-yazi: #e6c566;
  --fz-vurgu-zemin: rgba(221, 182, 80, 0.13);
  --fz-vurgu-zemin-2: rgba(221, 182, 80, 0.22);
  --fz-vurgu-ustu: #2b1f05;
  --fz-yardimci: #3b8a72;
  --fz-yardimci-hover: #4a9d84;
  --fz-yardimci-zemin: rgba(63, 140, 114, 0.16);
  --fz-odak: #e6c566;
  --fz-bekliyor: #ef6a5e;
  --fz-bekliyor-zemin: rgba(239, 106, 94, 0.16);
  --fz-bekliyor-yazi: #ff8f84;
  --fz-bende: #3fb577;
  --fz-bende-zemin: rgba(63, 181, 119, 0.16);
  --fz-bende-yazi: #6bd49a;
  --fz-asistanda: #5b97ee;
  --fz-asistanda-zemin: rgba(91, 151, 238, 0.17);
  --fz-asistanda-yazi: #8ab6f5;
  --fz-ekipte: #a99b80;
  --fz-ekipte-zemin: rgba(169, 155, 128, 0.16);
  --fz-ekipte-yazi: #c9bda5;
  --fz-cevrimici: #3fb577;
  --fz-mesgul: #e5a443;
  --fz-cevrimdisi: #7c7667;
  --fz-kanal-wa: #2fb166;
  --fz-kanal-ig: #d4468d;
  --fz-kanal-site: #b98a26;
  --fz-basari: #3fb577;
  --fz-uyari: #e5a443;
  --fz-uyari-zemin: rgba(229, 164, 67, 0.16);
  --fz-hata: #ef6a5e;
  --fz-hata-zemin: rgba(239, 106, 94, 0.16);
  --fz-bilgi: #5b97ee;
  --fz-balon-musteri: #27231c;
  --fz-balon-musteri-cizgi: #3a352c;
  --fz-balon-temsilci: #1f3b31;
  --fz-balon-asistan: #1f2e48;
  --fz-not-zemin: #3a3213;
  --fz-not-cizgi: #6b5a1e;
  --fz-not-yazi: #ecdca0;
  --fz-ray-zemin: #0a1c17;
  --fz-toast-zemin: #f0ece2;
  --fz-toast-yazi: #211e17;
  --fz-toast-eylem: var(--fz-altin-700);
  --fz-ortu: rgba(0, 0, 0, 0.6);
  --fz-golge-1: 0 1px 2px rgba(0, 0, 0, 0.4);
  --fz-golge-2: 0 4px 14px rgba(0, 0, 0, 0.4);
  --fz-golge-3: 0 18px 44px rgba(0, 0, 0, 0.6), 0 3px 8px rgba(0, 0, 0, 0.4);
  color-scheme: dark;
}

@media (prefers-color-scheme: dark) {
  :root:not([data-theme]) {
    --fz-zemin: #12100c;
    --fz-yuzey: #1b1813;
    --fz-yuzey-2: #211e18;
    --fz-yuzey-3: #2a261f;
    --fz-cizgi: #34302a;
    --fz-cizgi-guclu: #483f34;
    --fz-yazi: #f0ece2;
    --fz-yazi-2: #bdb6a5;
    --fz-yazi-3: #968e7e;
    --fz-yazi-ters: #1b1813;
    --fz-vurgu: var(--fz-altin-400);
    --fz-vurgu-hover: #e6c566;
    --fz-vurgu-yazi: #e6c566;
    --fz-vurgu-zemin: rgba(221, 182, 80, 0.13);
    --fz-vurgu-zemin-2: rgba(221, 182, 80, 0.22);
    --fz-vurgu-ustu: #2b1f05;
    --fz-yardimci: #3b8a72;
    --fz-yardimci-hover: #4a9d84;
    --fz-yardimci-zemin: rgba(63, 140, 114, 0.16);
    --fz-odak: #e6c566;
    --fz-bekliyor: #ef6a5e;
    --fz-bekliyor-zemin: rgba(239, 106, 94, 0.16);
    --fz-bekliyor-yazi: #ff8f84;
    --fz-bende: #3fb577;
    --fz-bende-zemin: rgba(63, 181, 119, 0.16);
    --fz-bende-yazi: #6bd49a;
    --fz-asistanda: #5b97ee;
    --fz-asistanda-zemin: rgba(91, 151, 238, 0.17);
    --fz-asistanda-yazi: #8ab6f5;
    --fz-ekipte: #a99b80;
    --fz-ekipte-zemin: rgba(169, 155, 128, 0.16);
    --fz-ekipte-yazi: #c9bda5;
    --fz-cevrimici: #3fb577;
    --fz-mesgul: #e5a443;
    --fz-cevrimdisi: #7c7667;
    --fz-kanal-wa: #2fb166;
    --fz-kanal-ig: #d4468d;
    --fz-kanal-site: #b98a26;
    --fz-basari: #3fb577;
    --fz-uyari: #e5a443;
    --fz-uyari-zemin: rgba(229, 164, 67, 0.16);
    --fz-hata: #ef6a5e;
    --fz-hata-zemin: rgba(239, 106, 94, 0.16);
    --fz-bilgi: #5b97ee;
    --fz-balon-musteri: #27231c;
    --fz-balon-musteri-cizgi: #3a352c;
    --fz-balon-temsilci: #1f3b31;
    --fz-balon-asistan: #1f2e48;
    --fz-not-zemin: #3a3213;
    --fz-not-cizgi: #6b5a1e;
    --fz-not-yazi: #ecdca0;
    --fz-ray-zemin: #0a1c17;
    --fz-toast-zemin: #f0ece2;
    --fz-toast-yazi: #211e17;
    --fz-toast-eylem: var(--fz-altin-700);
    --fz-ortu: rgba(0, 0, 0, 0.6);
    --fz-golge-1: 0 1px 2px rgba(0, 0, 0, 0.4);
    --fz-golge-2: 0 4px 14px rgba(0, 0, 0, 0.4);
    --fz-golge-3: 0 18px 44px rgba(0, 0, 0, 0.6), 0 3px 8px rgba(0, 0, 0, 0.4);
    color-scheme: dark;
  }
}

/* ---------- Taban ---------- */
*, *::before, *::after { box-sizing: border-box; }
html, body { height: 100%; margin: 0; }
body {
  background: var(--fz-zemin);
  color: var(--fz-yazi);
  font-family: var(--fz-yazi-ailesi);
  font-size: var(--fz-y-md);
  line-height: var(--fz-a-normal);
  font-variant-numeric: tabular-nums;
  -webkit-font-smoothing: antialiased;
  display: flex;
  flex-direction: column;
  overflow: hidden;
}
button, input, textarea, select { font: inherit; color: inherit; }
button { cursor: pointer; }
svg { flex: none; }
h1, h2, h3, h4, p { margin: 0; }
a { color: var(--fz-vurgu-yazi); }
:focus-visible { outline: 2px solid var(--fz-odak); outline-offset: 2px; }
[hidden] { display: none !important; }
::selection { background: var(--fz-vurgu-zemin-2); }

* { scrollbar-width: thin; scrollbar-color: var(--fz-cizgi-guclu) transparent; }
*::-webkit-scrollbar { width: 10px; height: 10px; }
*::-webkit-scrollbar-thumb { background: var(--fz-cizgi-guclu); border-radius: 10px; border: 3px solid transparent; background-clip: content-box; }
*::-webkit-scrollbar-thumb:hover { background: var(--fz-yazi-3); background-clip: content-box; border: 3px solid transparent; }
*::-webkit-scrollbar-track { background: transparent; }

.fz-gizli-gorsel { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; }
.fz-kes { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; min-width: 0; }
.fz-soluk { color: var(--fz-yazi-3); }
.fz-sayi { font-variant-numeric: tabular-nums; }
.fz-satir { display: flex; align-items: center; gap: var(--fz-b-2); }
.fz-ikon { display: inline-block; vertical-align: middle; }

/* Grup başlığı: ayrım şeritle değil yazı tipi ve boşlukla */
.fz-bolum-baslik { font-size: var(--fz-y-sm); font-weight: 700; color: var(--fz-yazi-2); letter-spacing: 0.01em; display: flex; align-items: center; gap: var(--fz-b-2); margin: 0; }
.fz-ayrac { height: 1px; background: var(--fz-cizgi); border: 0; margin: var(--fz-b-3) 0; }

/* ---------- Düğmeler ---------- */
.fz-btn {
  display: inline-flex; align-items: center; justify-content: center; gap: var(--fz-b-2);
  height: var(--fz-dokunma); padding: 0 14px; border-radius: var(--fz-r-sm);
  border: 1px solid transparent; background: transparent; color: var(--fz-yazi);
  font-weight: 650; font-size: 13.5px; line-height: 1; white-space: nowrap; text-decoration: none;
  transition: background var(--fz-sure-hizli), border-color var(--fz-sure-hizli), color var(--fz-sure-hizli), transform var(--fz-sure-hizli);
}
.fz-btn:active { transform: translateY(0.5px); }
.fz-btn:disabled, .fz-btn[aria-disabled="true"] { opacity: 0.5; cursor: not-allowed; transform: none; }
.fz-btn--birincil { background: var(--fz-vurgu); color: var(--fz-vurgu-ustu); }
.fz-btn--birincil:hover:not(:disabled) { background: var(--fz-vurgu-hover); }
.fz-btn--ikincil { background: var(--fz-yuzey); border-color: var(--fz-cizgi-guclu); color: var(--fz-yazi); }
.fz-btn--ikincil:hover:not(:disabled) { background: var(--fz-yuzey-3); }
.fz-btn--yumusak { background: var(--fz-vurgu-zemin); color: var(--fz-vurgu-yazi); }
.fz-btn--yumusak:hover:not(:disabled) { background: var(--fz-vurgu-zemin-2); }
.fz-btn--yardimci { background: var(--fz-yardimci); color: #fff; }
.fz-btn--yardimci:hover:not(:disabled) { background: var(--fz-yardimci-hover); }
.fz-btn--hayalet { color: var(--fz-yazi-2); }
.fz-btn--hayalet:hover:not(:disabled) { background: var(--fz-yuzey-3); color: var(--fz-yazi); }
.fz-btn--tehlike { background: var(--fz-hata); color: #fff; }
.fz-btn--tehlike:hover:not(:disabled) { filter: brightness(1.08); }
.fz-btn--tehlike-yumusak { background: var(--fz-hata-zemin); color: var(--fz-hata); }
.fz-btn--kucuk { height: 30px; padding: 0 10px; font-size: 12.5px; }
.fz-btn--buyuk { height: 44px; padding: 0 20px; font-size: 15px; border-radius: var(--fz-r-md); }
.fz-btn--tam { width: 100%; }
.fz-btn .fz-ikon { margin-inline: -2px; }

.fz-ikon-btn {
  display: inline-grid; place-items: center; width: var(--fz-dokunma); height: var(--fz-dokunma); flex: none; padding: 0;
  border: 0; border-radius: var(--fz-r-sm); background: transparent; color: var(--fz-yazi-2); position: relative;
  transition: background var(--fz-sure-hizli), color var(--fz-sure-hizli);
}
.fz-ikon-btn:hover { background: var(--fz-yuzey-3); color: var(--fz-yazi); }
.fz-ikon-btn[aria-pressed="true"], .fz-ikon-btn.fz-secili { background: var(--fz-vurgu-zemin); color: var(--fz-vurgu-yazi); }
.fz-ikon-btn--kucuk { width: 30px; height: 30px; }
.fz-ikon-btn--yuvarlak { border-radius: var(--fz-r-tam); }
.fz-ikon-btn--dolgulu { background: var(--fz-vurgu); color: var(--fz-vurgu-ustu); }
.fz-ikon-btn--dolgulu:hover { background: var(--fz-vurgu-hover); color: var(--fz-vurgu-ustu); }
.fz-ikon-btn .fz-nokta { position: absolute; top: 6px; right: 6px; }
.fz-nokta { width: 8px; height: 8px; border-radius: 50%; background: var(--fz-bekliyor); box-shadow: 0 0 0 2px var(--fz-yuzey); display: inline-block; }

/* ---------- Çip ve rozet ---------- */
.fz-cip {
  display: inline-flex; align-items: center; gap: 5px; height: 22px; padding: 0 9px; border-radius: var(--fz-r-tam);
  font-size: 12px; font-weight: 650; white-space: nowrap; background: var(--fz-yuzey-3); color: var(--fz-yazi-2); line-height: 1; flex: none;
}
.fz-cip::before { content: ""; width: 6px; height: 6px; border-radius: 50%; background: currentColor; opacity: 0.85; display: none; }
.fz-cip--nokta::before { display: block; }
.fz-cip--bekliyor { background: var(--fz-bekliyor-zemin); color: var(--fz-bekliyor-yazi); }
.fz-cip--bende { background: var(--fz-bende-zemin); color: var(--fz-bende-yazi); }
.fz-cip--asistanda { background: var(--fz-asistanda-zemin); color: var(--fz-asistanda-yazi); }
.fz-cip--ekipte { background: var(--fz-ekipte-zemin); color: var(--fz-ekipte-yazi); }
.fz-cip--altin { background: var(--fz-vurgu-zemin-2); color: var(--fz-vurgu-yazi); }
.fz-cip--basari { background: var(--fz-bende-zemin); color: var(--fz-bende-yazi); }
.fz-cip--uyari { background: var(--fz-uyari-zemin); color: var(--fz-uyari); }
.fz-cip--hata { background: var(--fz-hata-zemin); color: var(--fz-hata); }
.fz-cip--bilgi { background: var(--fz-asistanda-zemin); color: var(--fz-asistanda-yazi); }
.fz-cip--kucuk { height: 19px; padding: 0 7px; font-size: 11px; }
.fz-cip--cizgili { background: transparent; box-shadow: inset 0 0 0 1px var(--fz-cizgi-guclu); }
.fz-cip-kapat { display: inline-grid; place-items: center; width: 14px; height: 14px; margin-right: -4px; border: 0; background: transparent; padding: 0; border-radius: 50%; color: inherit; opacity: 0.7; }
.fz-cip-kapat:hover { opacity: 1; background: rgba(0, 0, 0, 0.08); }

.fz-sayac {
  display: inline-flex; align-items: center; justify-content: center; min-width: 20px; height: 20px; padding: 0 6px; border-radius: var(--fz-r-tam);
  font-size: 11.5px; font-weight: 750; line-height: 1; background: var(--fz-bekliyor); color: #fff; font-variant-numeric: tabular-nums; flex: none;
}
.fz-sayac--notr { background: var(--fz-yuzey-3); color: var(--fz-yazi-2); }
.fz-sayac--altin { background: var(--fz-vurgu); color: var(--fz-vurgu-ustu); }
.fz-sayac--yesil { background: var(--fz-bende); color: #fff; }

/* ---------- Avatar ve kanal rozeti ---------- */
.fz-avatar {
  --fz-av: 40px;
  position: relative; display: inline-grid; place-items: center; flex: none; width: var(--fz-av); height: var(--fz-av);
  border-radius: 50%; color: #fff; font-weight: 700; font-size: calc(var(--fz-av) * 0.37); letter-spacing: 0.01em; line-height: 1; user-select: none;
}
.fz-kanal-rozet {
  position: absolute; right: calc(var(--fz-av) * -0.1); bottom: calc(var(--fz-av) * -0.1);
  width: max(14px, calc(var(--fz-av) * 0.4)); height: max(14px, calc(var(--fz-av) * 0.4)); border-radius: 50%;
  display: grid; place-items: center; color: #fff; box-shadow: 0 0 0 2px var(--fz-yuzey);
}
.fz-kanal-rozet svg { width: 62%; height: 62%; }
.fz-kanal-rozet--wa { background: var(--fz-kanal-wa); }
.fz-kanal-rozet--ig { background: var(--fz-kanal-ig); }
.fz-kanal-rozet--site { background: var(--fz-kanal-site); }
.fz-durum-nokta {
  position: absolute; right: -1px; bottom: -1px; width: max(10px, calc(var(--fz-av) * 0.28)); height: max(10px, calc(var(--fz-av) * 0.28));
  border-radius: 50%; box-shadow: 0 0 0 2px var(--fz-yuzey); background: var(--fz-cevrimdisi);
}
.fz-durum-nokta--cevrimici { background: var(--fz-cevrimici); }
.fz-durum-nokta--mesgul { background: var(--fz-mesgul); }
.fz-durum-nokta--cevrimdisi { background: var(--fz-cevrimdisi); }
.fz-kanal-ad { display: inline-flex; align-items: center; gap: 6px; font-weight: 600; }
.fz-kanal-ad .fz-kanal-rozet { position: static; box-shadow: none; width: 18px; height: 18px; }

/* ---------- Form ---------- */
.fz-alan { display: flex; flex-direction: column; gap: 6px; }
.fz-etiket { font-size: var(--fz-y-sm); font-weight: 650; color: var(--fz-yazi-2); }
.fz-etiket .fz-zorunlu { color: var(--fz-hata); margin-left: 2px; }
.fz-girdi {
  width: 100%; height: var(--fz-dokunma); padding: 0 12px; border-radius: var(--fz-r-sm);
  border: 1px solid var(--fz-cizgi-guclu); background: var(--fz-yuzey); color: var(--fz-yazi); font-size: var(--fz-y-md);
  transition: border-color var(--fz-sure-hizli), box-shadow var(--fz-sure-hizli);
}
textarea.fz-girdi { height: auto; min-height: 76px; padding: 9px 12px; resize: vertical; line-height: var(--fz-a-normal); }
select.fz-girdi { appearance: none; padding-right: 32px; background-image: linear-gradient(45deg, transparent 50%, var(--fz-yazi-3) 50%), linear-gradient(135deg, var(--fz-yazi-3) 50%, transparent 50%); background-position: calc(100% - 17px) 15px, calc(100% - 12px) 15px; background-size: 5px 5px; background-repeat: no-repeat; }
.fz-girdi::placeholder { color: var(--fz-yazi-3); opacity: 0.85; }
.fz-girdi:hover { border-color: var(--fz-yazi-3); }
.fz-girdi:focus { outline: none; border-color: var(--fz-altin-600); box-shadow: 0 0 0 3px var(--fz-vurgu-zemin-2); }
.fz-girdi--hata { border-color: var(--fz-hata); }
.fz-girdi--hata:focus { border-color: var(--fz-hata); box-shadow: 0 0 0 3px var(--fz-hata-zemin); }
.fz-alan-hata { font-size: var(--fz-y-sm); color: var(--fz-hata); font-weight: 600; }
.fz-alan-ipucu { font-size: var(--fz-y-sm); color: var(--fz-yazi-3); }
.fz-arama { position: relative; display: block; }
.fz-arama > svg { position: absolute; left: 11px; top: 50%; transform: translateY(-50%); color: var(--fz-yazi-3); pointer-events: none; }
.fz-arama .fz-girdi { padding-left: 36px; background: var(--fz-yuzey-3); border-color: transparent; }
.fz-arama .fz-girdi:hover { background: var(--fz-yuzey-3); border-color: var(--fz-cizgi-guclu); }
.fz-arama .fz-girdi:focus { background: var(--fz-yuzey); border-color: var(--fz-altin-600); }

.fz-anahtar { position: relative; display: inline-flex; width: 40px; height: 24px; flex: none; }
.fz-anahtar input { position: absolute; inset: 0; width: 100%; height: 100%; margin: 0; opacity: 0; cursor: pointer; z-index: 1; }
.fz-anahtar-iz { position: absolute; inset: 0; border-radius: var(--fz-r-tam); background: var(--fz-cizgi-guclu); transition: background var(--fz-sure); }
.fz-anahtar-iz::after { content: ""; position: absolute; left: 3px; top: 3px; width: 18px; height: 18px; border-radius: 50%; background: #fff; box-shadow: 0 1px 3px rgba(0, 0, 0, 0.3); transition: transform var(--fz-sure) var(--fz-egri); }
.fz-anahtar input:checked + .fz-anahtar-iz { background: var(--fz-yardimci); }
.fz-anahtar input:checked + .fz-anahtar-iz::after { transform: translateX(16px); }
.fz-anahtar input:focus-visible + .fz-anahtar-iz { outline: 2px solid var(--fz-odak); outline-offset: 2px; }
.fz-anahtar input:disabled { cursor: not-allowed; }
.fz-anahtar input:disabled + .fz-anahtar-iz { opacity: 0.5; }

.fz-onay { display: inline-flex; align-items: center; gap: 8px; cursor: pointer; }
.fz-onay input { width: 18px; height: 18px; accent-color: var(--fz-yardimci); margin: 0; }

/* ---------- Sekme ---------- */
.fz-sekmeler { display: flex; gap: var(--fz-b-1); }
.fz-sekme {
  position: relative; height: var(--fz-dokunma); padding: 0 12px; border: 0; background: transparent; border-radius: var(--fz-r-sm);
  color: var(--fz-yazi-2); font-weight: 650; font-size: 13.5px; display: inline-flex; align-items: center; gap: 6px; white-space: nowrap;
  transition: background var(--fz-sure-hizli), color var(--fz-sure-hizli);
}
.fz-sekme:hover { background: var(--fz-yuzey-3); color: var(--fz-yazi); }
.fz-sekme[aria-selected="true"] { color: var(--fz-yazi); }
.fz-sekme[aria-selected="true"]::after { content: ""; position: absolute; left: 12px; right: 12px; bottom: 3px; height: 2px; border-radius: 2px; background: var(--fz-vurgu); }
.fz-sekmeler--hap { display: inline-flex; padding: 3px; gap: 2px; background: var(--fz-yuzey-3); border-radius: var(--fz-r-tam); }
.fz-sekmeler--hap .fz-sekme { height: 32px; border-radius: var(--fz-r-tam); padding: 0 14px; }
.fz-sekmeler--hap .fz-sekme:hover { background: transparent; }
.fz-sekmeler--hap .fz-sekme[aria-selected="true"] { background: var(--fz-yuzey); box-shadow: var(--fz-golge-1); color: var(--fz-yazi); }
.fz-sekmeler--hap .fz-sekme[aria-selected="true"]::after { display: none; }

/* ---------- Menü ---------- */
.fz-menu {
  position: fixed; z-index: var(--fz-z-menu); min-width: 210px; max-width: 320px; max-height: min(420px, 80vh); overflow: auto; padding: 6px;
  background: var(--fz-yuzey); border: 1px solid var(--fz-cizgi); border-radius: var(--fz-r-md); box-shadow: var(--fz-golge-3);
  animation: fz-menu-gir var(--fz-sure) var(--fz-egri);
}
.fz-menu-baslik { padding: 8px 10px 4px; font-size: var(--fz-y-xs); font-weight: 700; color: var(--fz-yazi-3); }
.fz-menu-oge {
  display: flex; align-items: center; gap: 10px; width: 100%; min-height: var(--fz-dokunma); padding: 0 10px; border: 0; background: transparent;
  border-radius: var(--fz-r-sm); text-align: left; color: var(--fz-yazi); font-weight: 550; font-size: 13.5px;
}
.fz-menu-oge:hover, .fz-menu-oge:focus-visible { background: var(--fz-yuzey-3); outline: none; }
.fz-menu-oge svg { color: var(--fz-yazi-3); }
.fz-menu-oge--tehlike, .fz-menu-oge--tehlike svg { color: var(--fz-hata); }
.fz-menu-oge-isaret { margin-left: auto; color: var(--fz-vurgu-yazi); }
.fz-menu-oge-alt { margin-left: auto; font-size: var(--fz-y-sm); color: var(--fz-yazi-3); }
.fz-menu-ayrac { height: 1px; margin: 6px 4px; background: var(--fz-cizgi); }
@keyframes fz-menu-gir { from { opacity: 0; transform: translateY(-4px) scale(0.98); } to { opacity: 1; transform: none; } }

/* ---------- Modal ---------- */
.fz-katman { position: fixed; inset: 0; z-index: var(--fz-z-modal); display: grid; place-items: center; padding: var(--fz-b-4); background: var(--fz-ortu); backdrop-filter: blur(2px); animation: fz-sol var(--fz-sure); }
.fz-modal {
  width: min(var(--fz-modal-g, 480px), 100%); max-height: calc(100dvh - 32px); display: flex; flex-direction: column;
  background: var(--fz-yuzey); border-radius: var(--fz-r-lg); box-shadow: var(--fz-golge-3); animation: fz-modal-gir var(--fz-sure) var(--fz-egri);
}
.fz-modal-bas { display: flex; align-items: center; justify-content: space-between; gap: var(--fz-b-3); padding: 20px 20px 4px 24px; }
.fz-modal-baslik { font-size: 18px; font-weight: 750; line-height: var(--fz-a-siki); }
.fz-modal-govde { padding: 8px 24px 20px; overflow: auto; color: var(--fz-yazi-2); }
.fz-modal-govde p + p { margin-top: var(--fz-b-2); }
.fz-modal-alt { display: flex; justify-content: flex-end; flex-wrap: wrap; gap: var(--fz-b-2); padding: 12px 20px 20px; }
@keyframes fz-sol { from { opacity: 0; } to { opacity: 1; } }
@keyframes fz-modal-gir { from { opacity: 0; transform: translateY(10px) scale(0.98); } to { opacity: 1; transform: none; } }

/* ---------- Toast ---------- */
.fz-toast-alan { position: fixed; left: 50%; bottom: 24px; transform: translateX(-50%); z-index: var(--fz-z-toast); display: flex; flex-direction: column; align-items: center; gap: var(--fz-b-2); pointer-events: none; width: min(460px, calc(100vw - 32px)); }
.fz-toast {
  pointer-events: auto; display: flex; align-items: center; gap: 10px; max-width: 100%; padding: 10px 14px 10px 12px;
  background: var(--fz-toast-zemin); color: var(--fz-toast-yazi); border-radius: var(--fz-r-md); box-shadow: var(--fz-golge-3); font-weight: 550; font-size: 13.5px;
  animation: fz-toast-gir 260ms var(--fz-egri);
}
.fz-toast.fz-kapaniyor { animation: fz-toast-cik 200ms ease forwards; }
.fz-toast-ikon { display: grid; place-items: center; width: 22px; height: 22px; border-radius: 50%; flex: none; background: var(--fz-bilgi); color: #fff; }
.fz-toast--basari .fz-toast-ikon { background: var(--fz-basari); }
.fz-toast--uyari .fz-toast-ikon { background: var(--fz-uyari); }
.fz-toast--hata .fz-toast-ikon { background: var(--fz-hata); }
.fz-toast-eylem { margin-left: 6px; border: 0; background: transparent; color: var(--fz-toast-eylem); font-weight: 700; padding: 4px 6px; border-radius: 6px; }
.fz-toast-eylem:hover { background: rgba(127, 127, 127, 0.18); }
@keyframes fz-toast-gir { from { opacity: 0; transform: translateY(12px) scale(0.97); } to { opacity: 1; transform: none; } }
@keyframes fz-toast-cik { to { opacity: 0; transform: translateY(8px); } }

/* ---------- Boş durum ve iskelet ---------- */
.fz-bos { display: flex; flex-direction: column; align-items: center; justify-content: center; text-align: center; gap: var(--fz-b-2); padding: var(--fz-b-8) var(--fz-b-6); color: var(--fz-yazi-2); height: 100%; }
.fz-bos-gorsel { width: 64px; height: 64px; border-radius: 22px; display: grid; place-items: center; background: var(--fz-vurgu-zemin); color: var(--fz-vurgu-yazi); margin-bottom: var(--fz-b-2); }
.fz-bos h3 { font-size: var(--fz-y-lg); font-weight: 750; color: var(--fz-yazi); }
.fz-bos p { max-width: 38ch; color: var(--fz-yazi-3); }
.fz-bos .fz-btn { margin-top: var(--fz-b-2); }

.fz-iskelet { display: block; background: linear-gradient(90deg, var(--fz-yuzey-3) 0%, var(--fz-cizgi) 50%, var(--fz-yuzey-3) 100%); background-size: 200% 100%; animation: fz-parilti 1.4s linear infinite; border-radius: var(--fz-r-xs); height: 12px; }
.fz-iskelet--satir { height: 14px; border-radius: 7px; }
.fz-iskelet--daire { border-radius: 50%; width: 40px; height: 40px; }
@keyframes fz-parilti { from { background-position: 200% 0; } to { background-position: -200% 0; } }

/* ---------- Açıklama balonu ---------- */
[data-ipucu] { position: relative; }
[data-ipucu]::after {
  content: attr(data-ipucu); position: absolute; z-index: var(--fz-z-ipucu); left: 50%; top: calc(100% + 8px); transform: translateX(-50%) translateY(-2px);
  padding: 5px 9px; border-radius: 7px; background: var(--fz-toast-zemin); color: var(--fz-toast-yazi); font-size: 12px; font-weight: 600; line-height: 1.2; white-space: nowrap;
  opacity: 0; pointer-events: none; transition: opacity var(--fz-sure-hizli), transform var(--fz-sure-hizli);
}
[data-ipucu]:hover::after, [data-ipucu]:focus-visible::after { opacity: 1; transform: translateX(-50%); transition-delay: 350ms; }
[data-ipucu-yon="ust"]::after { top: auto; bottom: calc(100% + 8px); }
[data-ipucu-yon="sag"]::after { left: calc(100% + 8px); top: 50%; transform: translateY(-50%); }
[data-ipucu-yon="sag"]:hover::after { transform: translateY(-50%); }
[data-ipucu-yon="sol"]::after { left: auto; right: calc(100% + 8px); top: 50%; transform: translateY(-50%); }
[data-ipucu-yon="sol"]:hover::after { transform: translateY(-50%); }
@media (hover: none) { [data-ipucu]::after { display: none; } }

/* ---------- Sayfa içi ortak yerleşim yardımcıları (Ayarlar, Raporlar vb. için) ---------- */
.fz-sayfa-ic { max-width: 1120px; margin: 0 auto; padding: var(--fz-b-8) var(--fz-b-8) 64px; }
.fz-sayfa-baslik { display: flex; align-items: flex-end; justify-content: space-between; gap: var(--fz-b-4); flex-wrap: wrap; margin-bottom: var(--fz-b-6); }
.fz-sayfa-baslik h1 { font-size: var(--fz-y-2xl); font-weight: 800; line-height: var(--fz-a-siki); }
.fz-sayfa-baslik p { color: var(--fz-yazi-3); margin-top: 4px; }
.fz-kart { background: var(--fz-yuzey); border: 1px solid var(--fz-cizgi); border-radius: var(--fz-r-md); box-shadow: var(--fz-golge-1); }

/* ---------- Kabuk: demo şeridi ---------- */
.fz-demo-serit {
  flex: none; height: var(--fz-serit-y); display: flex; align-items: center; gap: var(--fz-b-4); padding: 0 var(--fz-b-4);
  background: var(--fz-yuzey); border-bottom: 1px solid var(--fz-cizgi); position: relative; z-index: var(--fz-z-sabit);
}
.fz-marka { display: flex; align-items: center; gap: 10px; font-weight: 800; font-size: 15px; letter-spacing: -0.005em; white-space: nowrap; }
.fz-marka-isaret { width: 28px; height: 28px; border-radius: 9px; display: grid; place-items: center; background: var(--fz-orman-800); color: var(--fz-altin-400); font-weight: 800; font-size: 16px; font-style: italic; }
.fz-marka small { font-weight: 650; color: var(--fz-yazi-3); font-size: var(--fz-y-sm); }
.fz-demo-orta { flex: 1; display: flex; justify-content: center; min-width: 0; }
.fz-demo-sag { display: flex; align-items: center; gap: var(--fz-b-2); }
#demo-aksiyonlar { display: flex; align-items: center; gap: var(--fz-b-2); }

.fz-ses-serit { flex: none; display: flex; align-items: center; justify-content: center; gap: var(--fz-b-3); padding: 6px var(--fz-b-4); background: var(--fz-vurgu-zemin-2); color: var(--fz-vurgu-yazi); font-weight: 650; font-size: 13px; }

.fz-gorunumler { flex: 1; min-height: 0; position: relative; display: flex; }
.fz-gor { flex: 1; min-width: 0; min-height: 0; display: flex; }

/* ---------- Kabuk: ray ---------- */
.fz-ray { flex: none; width: var(--fz-ray-g); background: var(--fz-ray-zemin); display: flex; flex-direction: column; align-items: center; padding: var(--fz-b-3) 0; gap: var(--fz-b-1); z-index: var(--fz-z-sabit); }
.fz-ray-ust { display: flex; flex-direction: column; gap: 2px; width: 100%; padding: 0 8px; flex: 1; }
.fz-ray-oge {
  position: relative; width: 100%; display: flex; flex-direction: column; align-items: center; justify-content: center; gap: 3px; padding: 9px 0 7px; border: 0; border-radius: 12px;
  background: transparent; color: var(--fz-ray-yazi); font-size: 11px; font-weight: 650; line-height: 1;
  transition: background var(--fz-sure-hizli), color var(--fz-sure-hizli);
}
.fz-ray-oge:hover { background: var(--fz-ray-hover); color: var(--fz-ray-yazi-aktif); }
.fz-ray-oge[aria-current="page"] { background: var(--fz-ray-aktif); color: var(--fz-ray-yazi-aktif); }
.fz-ray-oge[aria-current="page"] svg { color: var(--fz-ray-ikon-aktif); }
.fz-ray-oge:focus-visible { outline-color: var(--fz-altin-400); outline-offset: -2px; }
.fz-ray-oge .fz-sayac { position: absolute; top: 3px; right: 12px; height: 18px; min-width: 18px; font-size: 11px; box-shadow: 0 0 0 2px var(--fz-ray-zemin); }
.fz-ray-alt { width: 100%; padding: 0 8px; display: flex; justify-content: center; }
.fz-ray-ben { position: relative; width: 52px; height: 52px; border: 0; background: transparent; border-radius: 50%; padding: 0; display: grid; place-items: center; }
.fz-ray-ben:hover { background: var(--fz-ray-hover); }
.fz-ray-ben .fz-durum-nokta, .fz-ray-ben .fz-kanal-rozet { box-shadow: 0 0 0 2px var(--fz-ray-zemin); }
.fz-ray-ben:focus-visible { outline-color: var(--fz-altin-400); }

/* ---------- Kabuk: temsilci ana alan ---------- */
.fz-ana { flex: 1; min-width: 0; min-height: 0; position: relative; overflow: hidden; display: grid; grid-template-columns: var(--fz-liste-g) minmax(0, 1fr) var(--fz-panel-g); background: var(--fz-zemin); }
#gor-temsilci[data-panel="kapali"] .fz-ana { grid-template-columns: var(--fz-liste-g) minmax(0, 1fr) 0; }
#gor-temsilci[data-panel="kapali"] #panel { visibility: hidden; }
.fz-liste, .fz-konusma, .fz-panel { min-width: 0; min-height: 0; display: flex; flex-direction: column; overflow: hidden; background: var(--fz-yuzey); }
.fz-liste { border-right: 1px solid var(--fz-cizgi); }
.fz-konusma { background: var(--fz-zemin); }
.fz-panel { border-left: 1px solid var(--fz-cizgi); }
.fz-sayfa { grid-column: 1 / -1; min-width: 0; min-height: 0; overflow: auto; background: var(--fz-zemin); }
#gor-temsilci[data-ekran="sohbet"] #sayfa { display: none; }
#gor-temsilci[data-ekran="sayfa"] #liste, #gor-temsilci[data-ekran="sayfa"] #konusma, #gor-temsilci[data-ekran="sayfa"] #panel { display: none; }
.fz-sayfa-gir { animation: fz-sayfa-gir 260ms var(--fz-egri); }
@keyframes fz-sayfa-gir { from { opacity: 0; transform: translateY(6px); } to { opacity: 1; transform: none; } }

@media (max-width: 1180px) {
  :root { --fz-liste-g: 320px; --fz-panel-g: 360px; }
  .fz-ana, #gor-temsilci[data-panel="kapali"] .fz-ana { grid-template-columns: var(--fz-liste-g) minmax(0, 1fr); }
  #panel { position: absolute; top: 0; right: 0; bottom: 0; width: var(--fz-panel-g); max-width: 100%; z-index: var(--fz-z-panel); box-shadow: var(--fz-golge-3); transition: transform var(--fz-sure) var(--fz-egri), visibility var(--fz-sure); }
  #gor-temsilci[data-panel="kapali"] #panel { transform: translateX(100%); }
}

/* Telefon genişliği: temsilci ekranı tek sütun, ray altta */
@media (max-width: 760px) {
  :root { --fz-serit-y: 96px; }
  .fz-demo-serit { gap: var(--fz-b-2); padding: 8px var(--fz-b-3); flex-wrap: wrap; height: var(--fz-serit-y); align-content: center; }
  .fz-marka { flex: 1; }
  .fz-marka small, .fz-marka-ad { display: none; }
  .fz-demo-orta { order: 3; flex-basis: 100%; }
  .fz-demo-etiket { display: none; }
  .fz-sekmeler--hap .fz-sekme { padding: 0 10px; font-size: 12.5px; }
  #gor-temsilci { flex-direction: column-reverse; }
  .fz-ray { width: 100%; height: 58px; flex-direction: row; padding: 0 var(--fz-b-1); }
  .fz-ray-ust { flex-direction: row; justify-content: space-around; padding: 0; gap: 0; }
  .fz-ray-oge { flex: 1 1 0; width: auto; min-width: 0; padding: 7px 0 5px; font-size: 9px; letter-spacing: -0.02em; white-space: nowrap; }
  .fz-ray-oge .fz-sayac { right: 50%; margin-right: -22px; }
  .fz-ray-alt { width: auto; padding: 0; }
  .fz-ray-ben { width: 38px; height: 38px; }
  .fz-ana, #gor-temsilci[data-panel="kapali"] .fz-ana { grid-template-columns: minmax(0, 1fr); }
  #gor-temsilci[data-ekran="sohbet"][data-adim="liste"] #konusma, #gor-temsilci[data-ekran="sohbet"][data-adim="liste"] #panel,
  #gor-temsilci[data-ekran="sohbet"][data-adim="konusma"] #liste { display: none; }
  #panel { position: absolute; inset: 0; width: 100%; transform: none; }
  #gor-temsilci[data-panel="kapali"] #panel { display: none; }
  .fz-liste { border-right: 0; }
  .fz-sayfa-ic { padding: var(--fz-b-5) var(--fz-b-4) 48px; }
}

/* ---------- Kabuk: katmanlar ---------- */
.fz-gelen-alan { position: fixed; right: 20px; bottom: 20px; z-index: var(--fz-z-panel); display: flex; flex-direction: column; gap: var(--fz-b-2); align-items: flex-end; pointer-events: none; }
.fz-gelen-alan > * { pointer-events: auto; }

/* ---------- Telefon çerçevesi (mobil ve müşteri görünümleri) ---------- */
.fz-telefon-sahne { flex: 1; min-width: 0; min-height: 0; display: flex; align-items: center; justify-content: center; gap: var(--fz-b-8); padding: var(--fz-b-4); overflow: auto; background: var(--fz-zemin); }
.fz-telefon {
  position: relative; flex: none; width: 392px; height: min(840px, calc(100dvh - var(--fz-serit-y) - 32px)); padding: 11px; border-radius: 52px;
  background: #1c1a16; box-shadow: 0 0 0 2px #38342c, var(--fz-golge-3);
}
.fz-telefon::before { content: ""; position: absolute; z-index: 3; left: 50%; top: 21px; transform: translateX(-50%); width: 11px; height: 11px; border-radius: 50%; background: #0c0b09; box-shadow: inset 0 0 0 2px #2a2822; }
.fz-telefon-ekran { position: relative; width: 100%; height: 100%; border-radius: 42px; overflow: hidden; display: flex; flex-direction: column; background: var(--fz-yuzey); font-size: 15px; }
.fz-telefon-yan { flex: none; width: 280px; display: flex; flex-direction: column; gap: var(--fz-b-3); align-self: center; }
@media (max-width: 760px) {
  .fz-telefon-sahne { padding: var(--fz-b-2); flex-direction: column; justify-content: flex-start; gap: var(--fz-b-3); }
  .fz-telefon { width: min(392px, 100%); height: min(820px, calc(100dvh - var(--fz-serit-y) - 16px)); border-radius: 40px; padding: 9px; }
  .fz-telefon-ekran { border-radius: 32px; }
  .fz-telefon-yan { width: 100%; }
}
@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after { animation-duration: 0.001ms !important; animation-iteration-count: 1 !important; transition-duration: 0.001ms !important; }
}